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Troubleshooting

If you encounter any issues, please try the following steps:

Display shows 'Error response from daemon: toomanyrequests: Rate exceeded'

There's congestion when retrieving the Docker image. Wait for a while and then re-run the installer shell script.

Unable to Pull Container Image via Proxy.

1 . Docker Daemon Configuration

You'll need to add the proxy settings to the Docker daemon.
Create an http-proxy.conf file inside the /etc/systemd/system/docker.service.d/ directory.

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sudo mkdir -p /etc/systemd/system/docker.service.d/
sudo nano /etc/systemd/system/docker.service.d/http-proxy.conf

Add the following content to the file:

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[Service]
Environment="HTTP_PROXY=http://your-proxy-server:3128"
Environment="HTTPS_PROXY=http://your-proxy-server:3128"
Environment="NO_PROXY=localhost,127.0.0.1"
Replace your-proxy-server with the hostname or IP address of your proxy server.

2 . Reload Docker Daemon

To apply the changes, reload the Docker daemon.

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sudo systemctl daemon-reload
sudo systemctl restart docker

Unable to install due to other displayed errors

You might be running out of storage space. Please check your available storage. If an error message appears while executing the installer shell script, record that message and contact support.

Installation completed but unable to access

Ensure Docker is running correctly. Execute the following command to verify that Docker is functioning properly:

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sudo docker ps

If it's working correctly, you'll see a list of running containers.
If nothing appears or an error message is shown, recheck your Docker installation and settings.

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CONTAINER ID   IMAGE                                                  COMMAND                  CREATED         STATUS         PORTS    NAMES
xxxxxxxxxxxx   public.ecr.aws/i0d7h0z7/hacobe-cloud-tsim-test:latest  "/usr/local/bin/sta..."  45 seconds ago  Up 2 seconds            hacobe-cloud

If installed on a cloud service, please check the security group settings. Ensure the ports mentioned in Network Requirements are open.

Error messages appear on the screen, preventing operation.

  • Unauthorized
    Authentication failed. The API key may be incorrect.
    Please reinstall and reconfigure the API key.

  • Not enough points
    You do not have sufficient points.
    Please log in to the license management system to check your remaining points.

  • Server error
    There is an issue with the license management server processing.
    Please check your network connection or try again later.

If the issue persists or you require assistance with other problems, please contact our support desk.